Effective date: July 22, 2026

Operator: Sopetified (proprietor: Soha Kulkarni), Mumbai, India

Primary contact: ask@sopetified.in | sopetified@gmail.com

Response time: within 1–2 business days (Mon–Sat, IST)

2. The Sopetified ecosystem — where things live

We operate three connected platforms. Support works across all of them.

•                📱 Sopetified mobile app — community feed, in-app booking, session reports, birthday gift, in-app notifications inbox.

•                🌐 Sopetified booking website — sopetified.in — public information about Sopetified, and a booking session form you can fill from any browser without needing to install the app.

•                🛍️ Sopetified store — sopetified.myshopify.com — handcrafted holistic pet wellness products. Shopping is fully on Shopify; you can shop directly from the browser or open the store via the "Store" tab inside the app.

You do not need to install the app to book a session or place an order. The booking website + Shopify checkout work end-to-end without the app.

3. Booking a session with Soha

You can book in two equivalent ways:

A. From the booking website (sopetified.in)

•                Open the Book a session page, choose a service (Telepathic Communication, Land Communication, Bach Flower Therapy, courses, etc.), fill the form, and submit.

•                We receive your request and Soha personally contacts you on the WhatsApp number you supplied within 1–2 business days to confirm a slot and share the payment link.

B. From the mobile app

•                Open the Book tab, choose a service, review the price, and submit the request.

•                Same follow-up: Soha reaches out over WhatsApp to lock a slot and payment.

Either route lands in the same place. After the session, Soha uploads your PDF session report to your Sopetified app account — please install the app before the session if you booked over the website, so you can receive the report.

Payments — consultations, courses and workshops are settled offline through the payment link Soha shares over WhatsApp. Sopetified does not process in-app payments for sessions.

Cannot attend? Write to ask@sopetified.in at least 24 hours before your confirmed session; we'll do our best to offer a one-time reschedule at Soha's discretion. See Terms of Service §5 — consultations are strictly non-refundable.

Confidentiality — everything shared during a session, and the PDF report we deliver, is 100% private and belongs to you alone. See the Privacy Policy §2. 

4. Shopping on the Sopetified store

Shopping is handled by Shopify at sopetified.myshopify.com. You can:

•                Shop directly on Shopify from any browser — no app required.

•                Open the store from the app — the Store tab links out to Shopify in your browser, and any purchase completes there.

Payment — handled by Shopify's payment gateway (UPI, cards, Netbanking, wallets). We never see your full card number.

Order tracking — Shopify emails you at each step: order confirmed, dispatched, delivered. If you don't see the emails, please check your Spam folder.

Shipping — India-only. Dispatch in 3–7 business days, delivery in 3–10 business days thereafter. Full details in Terms §6.3.

Refunds and returns — all product sales are final. The only exceptions are damage-in-transit, wrong-item-shipped, and non-delivery. Please email ask@sopetified.in with photos within 48 hours of delivery. Full details in Terms §6.4.

Cancel before dispatch — email ask@sopetified.in with your Shopify order number. Once the parcel is with the courier we can no longer cancel.

5. Your app account

Sign up with your email + password (min. 8 chars). Guests can read the community feed without signing up.

Forgot password — tap Log in → Forgot password and follow the emailed link. If it doesn't arrive in 5 minutes, please check Spam then email us.

Delete my account — Profile → Delete my account is permanent. Cascades your pets, posts, comments, likes, follows, bookings, gift claims, notifications, and session PDFs within 30 days. Shopify orders are handled by Shopify's own deletion process; email us the order number and we'll pass it on.

Notifications — in-app inbox (bell icon). You'll be notified when Soha uploads your session report, someone follows you, or someone comments on your post. Push notifications are not sent yet.

6. Community feed

•                Post photos, short videos, and text about your pet's wellness journey.

•                Follow other pet parents whose stories you love.

•                Report a post using the ⚑ icon. We review reports as they arrive.

Please keep it warm — full community rules are in the Terms of Service §8.

7. Free birthday gift

•                One gift per pet, per calendar year.

•                Add your pet's birthday in the app. On the day, the claim button unlocks — choose a gift and confirm your shipping address (India only).

•                Tracking updates appear in Profile → My Gifts.

•                Questions? Email ask@sopetified.in with your claim code.

8. Report a bug or something odd

Please email ask@sopetified.in with:

•                your phone model + OS version (e.g. iPhone 14 / iOS 17.5),

•                the app version (Profile → About),

•                a short description of what you were doing,

•                a screenshot or short screen recording if possible.

Response inside 1–2 business days.

9. Report abuse or a policy violation

•                Inside the app — tap the ⚑ Report icon on the post.

•                By email — send a link or screenshot to ask@sopetified.in.

For urgent safety issues (a threat to a person or an animal), please also contact your local authorities.

10. Data privacy & data requests

We only collect what we need to run Sopetified, and we never sell your data. Your rights are described in Privacy Policy §8. In short:

•                Access / correct / delete / port your data — email ask@sopetified.in from the address on your account.

•                Session confidentiality — every session is 100% private, shared with you alone. See Privacy Policy §2.

We respond to data requests within 30 days.

11. Media & business enquiries

For interviews with Soha, brand partnerships, wholesale enquiries, or a press kit, please email ask@sopetified.in with "Media" or "Partnership" in the subject line.

12. Legal

•                Privacy Policy

•                Terms of Service

•                Cookie Policy

Governing law: India · Exclusive jurisdiction: courts of Mumbai, Maharashtra.

About Sopetified

Sopetified is a homegrown Indian wellness ecosystem for pet parents, founded by certified animal communicator Soha Kulkarni. We believe animals deserve holistic, gentle, thoughtful care — and that the humans who love them deserve a warm community to lean on.

A note from Soha, our founder

Hello, and welcome.

I'm Soha — an animal communicator, a plant listener, and, above everything else, a pet parent myself. I built Sopetified because I kept meeting families who were doing everything they possibly could for their animal companions and still felt like something was missing. A quiet space to be heard. A gentle answer, not a rushed one. A community that doesn't judge you for buying your dog a birthday cake.

Whether you find us through the app, book on our website, or shop for a small handcrafted ritual on our store, please remember: every session I take is prepared for your pet alone — I do not batch, I do not multitask, and I do not use AI to shortcut the work. Every product on our store is handcrafted in small batches with ingredients I would use for my own animals. And every message you send us — on email or on WhatsApp — is read by a real human being.

Thank you for trusting us. Please write any time at ask@sopetified.in — I read every message myself.

With love, Soha Kulkarni Founder, Sopetified 🐾

SoPetified · c/o Soha Kulkarni · Mumbai, India Email: ask@sopetified.in | sopetified@gmail.com